Carsten Rust; Petra Kösters; Alexandra Chapko; Andreas Emrich; Marc Gräßle; Dirk Werth; Stephan Flake; Jürgen Tacken; Frank Golatowski; Steffen Prüter(2011)
In: International Journal of Service Science, Management, Engineering, and Technology (IJSSMET), In: 2, 4, S. 79-97
