Collaborative Process Assistant - Towards a Context-sensitive Business Process Support Based on Emails

Julian Krumeich; Thomas Burkhart; Dirk Werth; Peter Loos(2012)
In: 35th German Conference on Artificial Intelligence (KI-2012), Poster and Demo Track, Saarbrücken, 09/2012, Online, S. 21-24

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In many companies, a majority of business processes take place via email communication. Large enterprises have the possibility to operate enter-prise systems for a successful business process management. However, these systems are not appropriate for small and medium-sized enterprises (SMEs), which are the most common enterprise type in Europe. Thus, the European re-search project Commius addresses the special needs of SMEs and the character-istics of email communication, namely high flexibility and unstructuredness. Additionally, it copes with the trade-off between process guidance and flexibil-ity. In this paper, COPA which