Business Process Learning on the Job: Towards a Design Science Oriented Approach and its Empirical Evaluation

Julian Krumeich; Dirk Werth; Peter Loos(2012)
In: Knowledge Management; E-Learning: An International Journal (KM&EL), In: 4, Hong Kong Bao Long Accounting & Secretarial Limited, S. 395-414

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Business Process Management (BPM) has established itself as an important cross-functional task in many companies. Its primary goal is to optimize the business process design and hence the actual execution of business processes. Since optimizing processes on paper is not sufficient to really boost a company’s performance, it is an essential task to optimize the process execution that defines how business processes are actually performed at the end of the day. However, before employees are able to carry out processes, they need a given up-front learning time. Hence, it seems promising to research how business process learning can be realized on-the-job in order to reduce this up-front learning time; thus, being able to work efficiently on processes already from the very beginning. In this paper we present a tool-supported approach towards business process learning on-the-job using the concepts of task guidance and process guidance. After introducing the approach as well as its prototypical implementation, the paper presents an empirical study of this prototype showing that the general approach is useful to optimize workplace learning.