A framework for e-government
Florian Hartleb, Political Consultant, Estonia
E-Government intends to improve government processes, connect citizens, and build up interactions with and within civil society. But how can it brought into action? Florian Hartleb introduces an eGovernment model that considers the logic of social systems, IT trends and different levels of interaction between human beeings and technology
Using IT should create a number of benefits for government, including the standardization of processes, more efficiency of information transfer and storage, effective search and a decrease in the costs of information management. There should also be visible benefits for the citizen, including the simplification of the interface with government, the ability to manage one’s own case, and lower taxes. Therefore, the system with its own dynamic is goal-setting, self-transforming and creatively adaptive. In the framework of e-government, new levels of connectivity are introduced and implemented.