The claim “The innovation is in the processes” summarizes compactly on what the AWS-Institute is working. One of the main tasks of future-oriented operations research is to analyse business processes and to create disruptive innovations. We create tools to accelerate the digitization of business processes. Furthermore, we conceive methodologies for business process management that are driven by digital technologies such as case-by-case optimization or machine learning based improvements.
Process Mining enables to recognize, to monitor and to improve real business processes based on digital traces in IT systems. The individual steps of the process, which are saved in the systems, are brought together and the process is visualized in its entirety. Process Mining enables to extract the hidden process knowledge which is contained in the data and thus to make it tangible and transportable.
Process Anomaly Detection
A Process Anomaly Detection Software demonstrates the concept of an automatic detection of undesirable or defective procedures of a business process. Through a fully automated analysis of process data it is possible to monitor business processes and to adapt them timely in case of occurring anomalies. The focus of the concept is on the use of analysing methods which do not need a complex modeling of the process and do get along without manual interventions.
A Process Guidance Software is an intelligent recommender system for process operations. The software analyses historic process data and, based on the results, gives an advice for the upcoming step in the ongoing process. The figure shows the functionality of a Process Guidance using the example of a sales process. Based on completed process steps the software gives an advice for the next step by also taking historic process data into account. The salesman is able to follow the advice or to conduct an alternative step. So a Process Guidance Software is an intelligent, self-learning and adaptable software that uses historic process data to optimize future process steps to their success.
A Process Guidance Software does not consider process types, but optimizes every single process individually.
Functionality of a Process Guidance by the example of a sales process
Event-driven business process management
In event-driven business process management (BPM) an event-driven system is used to analyze and optimize processes. That means the system is able to conceive event flows, to combine them and to use the gained information for BPM. Event flows are a variety of events that proceed simultaneously and / or successively and have an impact on ongoing or upcoming business processes. The system drains those events that have an impact on a specific process, combines them and then adapts the ongoing process automatically. That way process operations can be controlled in real-time.